Frequently Asked Questions (FAQ)

1. What kind of products do you sell?

We create handmade crochet accessories designed to fit plush dolls, collectibles, and other cuddly friends. Each piece is crafted with love and attention to detail, making them unique treasures.

2. Are your products handmade?

Yes! Every item is individually handmade by Dena and Daffy, or our broader team members. Because each piece is crafted by hand, small variations may occur — that’s part of the charm of owning something truly unique.

3. How do I know if an accessory will fit my doll?

We provide measurements and sizing information on each product page. If you’re unsure, feel free to email us at designdelightgifts@gmail.com before placing your order — we’ll be happy to help you choose the right size.

4. Do you take custom orders?

At this time, we focus on our collection pieces to ensure quality and consistency. Occasionally, we may open slots for custom designs — keep an eye on our website and social media for announcements.

5. What are your shipping rates?

• Free shipping on all orders over $79+ (Canada & US).
• Orders under $79 ship for a flat fee of $9.99.
  International shipping is available, but additional duties, taxes, or customs fees may apply.

6. How long will my order take to ship?

In-stock items usually ship within 3–7 business days. During busy times (sales, launches, holidays), processing may take longer. You’ll receive a confirmation and tracking email once your order ships.

7. Do you accept returns?

Yes. We have a 7-day return policy. Items must be unused, unworn, with tags, and in original packaging.

• Customers are responsible for return shipping costs.
• A sanitization, repackaging, and restocking fee applies: $6.99 (orders under $79) or $10.99 (orders over $79).
  For full details, see our Return Policy page.

8. Can I cancel or change my order?

Unfortunately, once an order is placed, we cannot cancel or modify it. We begin processing orders right away to get them shipped quickly.

9. What if my item is damaged or missing?

Please inspect your order upon delivery. If it arrives damaged, defective, or incorrect, contact us at designdelightgifts@gmail.com within 48 hours with photos. Claims for missing items must also be made within 48 hours.

10. Do you accept returns on sale items or gift cards?

No, all sale items and gift cards are final sale and cannot be returned.

11. Where do you ship from?

All orders are shipped from Canada. International customers may be charged customs fees, duties, or taxes, which are the buyer’s responsibility.

12. How do refunds work?

Once we receive and inspect your return, we’ll let you know if it’s approved. If approved, your refund will be issued to your original payment method within 7 business days. Banks and card issuers may take extra time to process.

13. Do you offer wholesale or bulk orders?

Currently, we do not offer wholesale. But if you’re interested in bulk orders for events or gifts, please reach out to us at designdelightgifts@gmail.com and we’ll see what’s possible.

14. How do I contact you?

For any questions, reach us at designdelightgifts@gmail.com. We aim to respond within 1–3 business days.